10 Questions to Ask Your Computing vendor

Cloud computing is undoubtedly promising and is expected to transform the IT landscape.

It helps companies efficiently use its hardware and software investments and save a great deal of money via subscription-based cloud platforms. But finding a suitable cloud computing vendor is difficult as most of them promise you the moon but don’t deliver much. So, if you are on the lookout for a good vendor, ask them questions on the following issues which will help you decide whether to sign the contract or not:

  1. The Basics: Begin right at the beginning. Learn as much as you can about the vendors by finding out their location, the kinds of services they offer, their experience, their support service and so on. If they seem unsure about what they are talking about, run away as fast as you can and don’t look back.
  2. Security and Availability: How do they deal with and watch security issues, install patches and perform maintenance updates? Do the security measures live up to your expectations? Where do they host data and in what kind of environment? Don’t hesitate to ask the vendor these questions. Also find out about their servers, infrastructures, and disaster recovery plans.
  3. Migration Services: Ask your cloud vendor about the migration-related services it provides like dedicated, allocated resource for migration and whether the process is done automatically or manually. Don’t forget to ask the vendor how much time it will take them.
  4. Integration: Find out if integration of the service is possible with your existing solutions. How do they do it and what is their contingency plan if the integration fails?
  5. Support professionals: Find out all about the support service of the vendor like the number of support professionals deployed, their qualifications, the location of the support center and between what times they can be contacted.
  6. Uptime Metrics and Reports: This is an issue most people fail to look into. Learn how your vendor measures uptime and which infrastructures are taken into account during the calculation. How are major outages handled? Do they have a SWOT team in place? And how do they communicate with customers? These are other questions to ask.
  7. Assess the Vendor’s Sales Process: Don’t just get your solutions out of the box as you may end up dissatisfied with the service. Observe the process in which the vendor makes sales to find out if you will be given the right kind of service.
  8. Pricing: Learn everything you can about the pricing – right from the billing and pricing structure to the renewal of the contract.
  9. Multiple Services: See if your vendor is capable of helping you merge all your IT as you may need it in the future.
  10. Ask for references: Do some research to find out how successful the vendor has been via industry recognition, peer reviews and awards.

ASysTech provides Orlando IT consulting services. We are watching the cloud and its impact on business. We can help you understand what cloud services may be right for your business and which ones you may need to steer clear of. Not every business is right for cloud computing, not yet. But some services can be moved online to help your business run more efficiently. This is where we come in. We can help you get the most from the cloud.