Managed IT Services Offers Orlando Business An Advantage

Technology Support Resellers make it easier for small and mid-sized businesses to monitor, manage and maintain their IT networks and equipment through managed services. By being involved as a third-party, technology Value Added Resellers (VARs) offer managed services for these businesses which provide a host of benefits for them- lower costs, increased available resources and reduced IT headcount are just a few of the benefits. But this is exactly what businesses have failed to understand and this is exactly the biggest barrier to VARs as they look to sell managed services to SMBs, says a study released by CIT Group, a provider of vendor financing solutions.

Out of more than 100 executives (at technology VARs and technology channel partners that sell to SMBs) who were surveyed, the research report, “Technology Channel Outlook: Are SMBs Ready to Embrace Managed Services” prepared in association with Forbes Insights found that 62 percent of respondents agreed or strongly agreed that their customers do not understand the benefits of managed services. This consequently made 49 percent of those surveyed believe this lack of understanding is the leading barrier they face in trying to sell the benefits of managed services to SMBs. Overall cost (37 percent) and the desire of SMBs to maintain their own infrastructure (37 percent) followed as other hindrances.

Smaller companies see technology as a necessary expense, and not a strategic investment; this is what made 43 percent of the respondents believe reduced costs to be the most compelling benefit of managed services for SMBs. The ability to free up resources to focus on other aspects of the business (37 percent) came second while reduced IT headcount was held responsible by 33 percent of the respondents.

The survey also found that cloud-computing solutions is making it easier for VARs to sell managed services to SMBs. Two-thirds of respondents agreed that the popularity of the cloud has made it easier for them to sell managed services to SMBs, all thanks to the increasing familiarity of the customers with the concept of software as a service.

Which technologies will have the greatest impact among SMBs over the next two years? 51 percent of respondents answered this question with cloud computing, 21 percent answered it with tablets and smart phones got the support of 15 percent of the respondents. Fifty-two percent (52 percent) of respondents also believed that tablets would replace laptops for most executives and 24 percent believed that all applications and data storage would migrate to the cloud.

The study has found that managed services programs by VARs which clearly articulate the offering and quantify the impact for the SMB are the most successful. Likewise, SMBs also have much to gain from those services.

Are you looking for the best Orlando IT support available? Call ASysTech today to learn more.

How do your younger employees fix their own IT?

Do your younger employees tend to fix technology related problems on their own? Are they more willing than older employees to help fix a problem themselves? Well, you’ve got Millennials on your workforce and what can you expect from a generation that has been familiar with electronic gadgets all along and has grown up with an ever-present internet?

A recent survey commissioned by remote support appliance vendor Bomgar has proved that this is true indeed. Younger employees do try to fix their own gear. But an accompanying analysis by GigaOM Pro has concluded that though this kind of self-sufficiency lowers the burden on IT staff, it has its own set of disadvantages.

Out of the 400 U.S. office workers between the ages of 20 and 29 who were surveyed by Isurus Market Research, 60 percent of the participants agreed that it should take a help desk 10 minutes or less to solve a problem. Well, that’s a pretty big expectation there but given the helping hand they give in problem solving, it should not be much of an issue for the Help Desk. So, how do these Millennials fix their own gear? They turn to the internet, of course!

Looking for solutions on Google or asking for help on forums is what 71 percent of the respondents said they did. This is good news for the overworked IT staff but many support staff are not used to supporting this kind of user. This is where self-help tools and easily searchable FAQs should come in handy. Although troubleshooting problems on their own means reduced workload for the IT staff, it also means exposure of sensitive data or possibility of further damage. Asking for help on forums can expose information about a company’s IT practices, or do some damage to the company brand.

Likewise, Google might come up with a bad solution that might lead to further breakage. The survey also found that 80% of IT managers felt that Millennials had “different” or “very different” expectations about technology, when compared to their more senior peers. If your company happens to have one of these IT managers, a number of white papers have been posted by Bomgar which further explain how IT staff could support the Millennials in a better way.

Always trust your Orlando IT support specialists at ASysTech. We provide complete IT solutions for business throughout Orlando and Central Florida. Trust us today to help your business.

Can the iPad help your Orlando business?

If you think iPads are just for leisure or for entertainment, think again. With nearly 86 percent of Fortune 500 companies in the US report deploying or testing the iPad, this revolutionary device has become a tool for business too!

Manufactured by Apple, these easy to hold, easy to transport, and easy to use devices use the same operating system as iPod Touch and iPhone. They do not use input devices like the mouse or keyboard and require you to use your fingers to touch and navigate. Thanks to the availability of hundreds and thousands of applications that range from entertainment, media and education to even productivity and business, the iPad can be used as one powerful device in all areas of life and your workplace is definitely no exception.

Here are reasons why you should bring your iPad to work:

Presentations: Presentations are made so much easier by iPads. First off, they are portable and secondly, they contain applications that allow you to import and edit PowerPoint presentations, and even accessories to connect the device to a monitor or projector. You can also do virtual presentations as there are iPad apps that let you stream your presentation via the Internet.

Communication and Collaboration: If it is communication and collaboration you want, the iPad is the name of the game. With the iPad, you get built-in applications for emailing and you also get to add more to support audio and video conferencing. You can manage meetings with the built-in calendar and address book apps and also use the built-in support it has for third-party mail and calendar applications like Microsoft Exchange, Google Mail, and Calendar. If you want, you may also download and use additional applications to help you manage your tasks, monitor projects, share files, post and view your social networks! And the iPad’s larger screen is definitely a plus!

Field assignments: The iPad is the best device for people on the go as it is light weight and portable. You can install and configure VPN clients to securely connect to your office network when in the field, or even use any of the business applications (mainly cloud based ones) you use in the office. Managing your itinerary while on assignment also becomes much easier with the iPad, thanks to the built-in productivity tools.

Travel: With the iPad, you can carry your whole world as you travel. Besides the apps that help you manage your travel itinerary, there are built-in communication and collaboration tools that let you touch base with your office and find out what progress is being made. When you are not using your iPad for work, you can use it as a media viewer or news reader for information and entertainment.

Industry-specific apps: There are many industry specific apps that let you use the iPad for various purposes. You can use it as a point-of-sale display, or even as a point-of-sale device and much more!

Are you looking for quality Orlando IT consulting for your business? Give us a call and we can help you with all of your business IT support in Orlando and throughout Central Florida. We provide full IT services for your business.